Terms and conditions for a confirmed booking at Impala Hotel

In order to maintain a smooth and reliable mode of operations, The Impala Hotel is kindly urging the cooperation and high level of understanding on the following points to secure a confirmed hotel booking:- 

Any company/Organisation making a booking is kindly requested to submit an official booking voucher/letter or an e-mail with a 50% advance deposit payment. The hotel in turn will confirm and fully guarantee such a booking as per the specifications made by the company. The balance 50% shall be paid before the arrival date of the guests. 

Booking security: In the event of a confirmed and guaranteed booking resulting to client NOT getting the room at Impala hotel as per the confirmation due to reasons beyond the control of The Impala Hotel management, the hotel (IMPALA HOTEL) shall be duty bound to make sure that such client is reserved a place in a similar standard hotel and The Impala Hotel shall cover any requirement arising as a result of this management. 

Credit Facility: In order to secure credit facilities with the hotel, prior arrangement and terms must be drawn and signed between the concerned company and the management of Impala Hotel before the services are rendered. In other words, CREDIT FACILITIES SHALL NOT BE EXTENDED TO ANYBODY WITHOUT PRIOR ARRANGEMENTS. 

Cancellation and refund policy: Any confirmed booking may be cancelled be clients t any time, as per the following policy:-

• 60 days prior to arrival – Full refund i.e. no charge
• 45 days prior to arrival – 75% refund i.e. 25% charge
• 30 days prior to arrival – 50% refund i.e. 50% charge
• Less than 30 prior to arrival – NO REFUND i.e. 100% charge

The Impala Hotel Management reserves the right to make any alterations/changes in the policy (in part or in whole) without any prior notice.